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customer ROI

A collection of 5 posts
NYT Write-Up
barriers to entry

NYT Write-Up

For the first time in years, investors have become pessimistic on the main drivers of NYT’s business model – its digital news subscriber potential & its digital news pricing power. This write-up examines base rates for both of these drivers.
Jun 13, 2021 2 min read
Scale Economies Shared
Flywheel Featured

Scale Economies Shared

Scale Economies Shared businesses have a flywheel because their competitive advantages increase as the business grows larger, making it harder and harder for competitors to offer as much value to customers.
Dec 8, 2020 39 min read
The Customer Value Proposition of the Cloud
cloud Featured

The Customer Value Proposition of the Cloud

The cloud is a great example of why it is often beneficial to turn your fixed costs into variable costs. Concurrently some players are emerging as scaled champions from having this be a fixed cost.
Sep 17, 2020 11 min read
Investing

When Fixed Costs Turn Variable

What happens when a variable cost turns fixed? What happens when a fixed cost turns variable? Let's explore.
Sep 17, 2020 5 min read
The Seven Deadly Sins at Tinder and PokerStars
Investing Featured

The Seven Deadly Sins at Tinder and PokerStars

Investors want to know why customers use a company’s products/services. Often this is referred to as the ‘customer value proposition’ or the ‘customer ROI’. The Seven Deadly Sins helps us understand situations where that value proposition isn't entirely rational.
Sep 17, 2020 3 min read
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