customer ROI
5 posts
NYT Write-Up
barriers to entry
For the first time in years, investors have become pessimistic on the main drivers of NYT’s business model – its digital news subscriber potential & its digital news pricing power. This write-up examines base rates for both of these drivers.
Scale Economies Shared
Flywheel
Scale Economies Shared businesses have a flywheel because their competitive advantages increase as the business grows larger, making it harder and harder for competitors to offer as much value to customers.
39 min read
The Customer Value Proposition of the Cloud
cloud
The cloud is a great example of why it is often beneficial to turn your fixed costs into variable costs. Concurrently some players are emerging as scaled champions from having this be a fixed cost.
11 min read
When Fixed Costs Turn Variable
Investing
What happens when a variable cost turns fixed? What happens when a fixed cost turns variable? Let's explore.
The Seven Deadly Sins at Tinder and PokerStars
Investing
Investors want to know why customers use a company’s products/services. Often this is referred to as the ‘customer value proposition’ or the ‘customer ROI’. The Seven Deadly Sins helps us understand situations where that value proposition isn't entirely rational.
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